Refund policy

Refund and Cancellation Policy

Simple Entertainment hires out silent disco and party equipment across
the Mornington Peninsula. This policy covers cancellations, changes,
refunds, and damaged or lost equipment.

Cancelling a booking

More than 3 days before your hire date: full refund, less a 10%
administration fee. That fee covers payment processing and the time spent
booking, holding and rescheduling equipment.

3 days or less before your hire date: store credit for the full amount
you paid. Credit is valid for 12 months and can be used on any hire or
purchase with us.

Days are counted back from the hire date shown on your order.

Changing your date

Ask us and we will move your booking where we can. More than 3 days out
there is no fee. Inside 3 days it depends on whether the equipment is
already booked to someone else, so get in touch as early as you can.

If we cancel

If we cannot supply the equipment you booked, for any reason on our end,
you get a full refund with no fee deducted, or we will arrange a
replacement, whichever you prefer.

Your responsibility for the equipment

You are responsible for the equipment from the time you collect it until
it is returned to us. Fair wear and tear is expected and is never charged.

Lost or damaged equipment

Anything lost, not returned, or damaged beyond repair is charged at
replacement cost.

Silent disco headsets: $80 each
Silent disco transmitters: $40 each

All other equipment is charged at the current price of the same item, or
of the closest equivalent model where the original is no longer sold.
This covers silent disco microphones, parcan colour wash lights, UV
parcan lights, UV light bars, haze machines, Gig Bar and GigBAR Move ILS
party lighting, Laserworld party lasers, and LD Systems powered speakers.

Where an item can be repaired we charge the repair cost instead, never
both.

Accessories are charged at their own replacement cost if they are not
returned. This includes ear pads, charging cases, transmitter aerials,
remotes, speaker and power cables, stands and clamps.

Late returns

Equipment returned after the agreed time may be charged an additional
hire day, as it is usually booked to someone else.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer
Law. If equipment is faulty, not fit for purpose, or not as described,
you are entitled to a remedy, including a refund where the failure is
major. The administration fee and store credit terms above apply to
change of mind cancellations only.

How to cancel or request a refund

Email bookings@simpleentertainment.com.au or call 0477 277 045 with your
order number. Approved refunds are returned to your original payment
method and usually appear within 5 to 10 business days.